Capel Vale Wines Privacy Policy
Last updated: 07.11.

At Capel Vale Wines, we care about the people who enjoy our wines as much as the wines themselves. We’re committed to keeping your personal information safe, private, and used only in ways that make your experience with us better. This policy explains what we collect, how we use it, and the choices you have.

1. What We Collect
When you interact with us — online, in the cellar door, or through our events — we may collect:

• Your details: name, email, phone number, address.

• Order and payment info so we can process and deliver your wine.

• Preferences and sign-ups like mailing lists or event registrations.

• Website activity through cookies and analytics to help us improve how our site works.

• Age verification info (because wine is for adults, after all).

We only collect what’s necessary for you to shop with us, stay connected, and enjoy what we do.

2. How We Use Your Information
We use your information to:

• Send and deliver your orders.

• Stay in touch about your purchases, events, or new releases.

• Share updates and offers (only if you’ve said yes to hearing from us).

• Improve how we do things — from the website to the vineyard.

• Comply with our legal responsibilities as a licensed winery.

You can unsubscribe from our emails anytime by clicking the link at the bottom of a message or contacting us directly.

3. Who We Share It With
We don’t sell your information. Ever.
We only share it with:

• Trusted partners who help us with things like deliveries, secure payments, or marketing — all under confidentiality agreements.

• Government or legal authorities if we’re required by law.

Everyone we work with must protect your privacy just as carefully as we do.

4. Cookies and Website Tools
We use cookies to make your experience smoother — things like remembering your cart, preferences, or helping us understand what people enjoy most on our site.
You can turn cookies off in your browser settings, but some parts of the site may not work quite right without them.

5. Keeping It Safe
We do our best to protect your information through secure systems, encrypted payments, and limited access to trusted team members.
No system is 100% perfect, but we take your trust seriously and do everything we can to keep your data safe.
6. Access or Update Your Info
You can request a copy of the information we hold about you, or ask us to correct it, at any time. Just reach out — we’ll help as quickly as possible.
7. If We Use Services Overseas
Sometimes, our technology partners or cloud storage providers might be based outside Australia. We make sure they handle your information according to Australian privacy standards.
8. Updates to This Policy
Every so often, we’ll update this policy to reflect any changes in the way we work. The latest version will always live right here, with the date at the top.
9. Talk to Us
If you ever have questions or concerns about how your information is handled, please get in touch:
Capel Vale Wines
118 Mallokup Road, Capel, WA 6271
Email: cellardoor@capelvale.com
Phone: (08) 9727 1986
If we can’t resolve your concern, you can also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.